We understand that sometimes products may not meet the expectations of our customers and we want to ensure that they have a satisfactory shopping experience. That's why we have established the following return policy:
Return Eligibility: Customers may return products within a specified time frame from the date of delivery. The return period and conditions for eligibility vary by product and are specified in the product description and/or in the order confirmation email.
Return Process: To initiate a return, customers must contact our customer service team or follow the instructions in their order confirmation email. Customers may be required to provide proof of purchase, such as an order number or receipt.
Condition of the Product: Returned products must be in their original condition, with all accessories and packaging included. We reserve the right to reject returns of products that have been used, damaged or altered in any way.
Refunds: Refunds will be issued to the original payment method used at the time of purchase. The refund amount may be subject to deductions for shipping and handling fees, restocking fees or other charges. Refunds may take up to 10 business days to be processed, depending on the payment method and the issuing bank.
Exchanges: We do not offer direct product exchanges at this time. Customers may return the unwanted product and place a new order for the desired item.
Return Shipping: Customers are responsible for the shipping and handling costs of returned products, unless the product is defective, damaged, or not as described. We recommend that customers use a trackable shipping method and keep a copy of the shipping receipt for their records.
Exceptions: Some products may not be eligible for return due to their nature, such as personalized or customized products, perishable items, and products with hygiene or safety concerns. These exceptions are clearly stated in the product description and/or in the order confirmation email.
By shopping on our platform, customers agree to comply with our return policy. We reserve the right to modify our policy at any time, and will provide notice of any changes. We are committed to providing our customers with a seamless and hassle-free shopping experience, and we welcome any feedback or suggestions to improve our service.